Privacy Policy

1. Introduction

BarEye Thailand ("we," "our," or "the Company") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Thailand's Personal Data Protection Act (PDPA) and applicable international standards.

2. Information We Collect

We collect the following types of information:

Client Information

• Contact details (name, email, phone number, messaging app IDs)
• Business information (bar name, location, type of establishment)
• Service requirements and specific concerns
• Payment information for processing transactions
• Communication history

Website Visitors

• IP address and browser information
• Pages visited and time spent on site
• Referral source
• Information submitted through contact forms

Audit-Related Information

• Observations made during mystery shopping visits
• Photographs of publicly visible areas (not identifying individuals)
• Notes on service quality and operational practices

3. How We Use Your Information

We use collected information to:

• Provide and improve our mystery shopping services
• Communicate with clients about their audits and reports
• Process payments and maintain business records
• Respond to inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Data Protection and Security

We implement appropriate security measures to protect your information:

• Secure, encrypted transmission of sensitive data
• Access controls limiting who can view client information
• Secure storage systems with regular backups
• Staff training on data protection and confidentiality
• Regular review of security practices

5. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To service providers who assist our operations (e.g., payment processors) under strict confidentiality agreements
• When required by law or legal process
• To protect our rights or safety, or that of others

Client audit information is never shared with any third party without explicit written authorization from the client.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services and maintain client relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Audit reports and related documentation are retained for a period agreed with the client, after which they are securely destroyed. Clients may request earlier deletion of their data.

7. Your Rights

Under Thailand's PDPA, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@thaieye.bar. We will respond within 30 days.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

9. International Data Transfers

If we transfer data outside Thailand, we ensure appropriate safeguards are in place as required by the PDPA. This may include contractual protections or transfers to countries with adequate data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to existing clients via email.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

Email: hello@thaieye.bar